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Customer Care

Customer Service

Delivering Service Excellence

Who Should Attend And Why
In today’s global and highly competitive market, customers have more choice and opportunities than ever before. Customer care has developed into an essential part of every business that focuses on customer satisfaction and loyalty

A highly practical day allowing participants to discuss their own issues and concerns in the workplace. Aimed at all staff who have customer contact.

By the end of the workshop participants will be able to:

· Appreciate the meaning of customer care and its use as a competitive tool
· Project a Professional Image
· Resolve difficult Situations
· Effectively handle Awkward Customers
· How to turn a complaint into a positive experience
· Assess Guide and Exceed Customer Expectations
· Contribute towards team problem solving and positive support culture